I wanted to share five paragraphs of customer support conversation I’ve had with the rest of the team (two other guys). As I’ve IMed with one of the guys few minutes ago, I automatically went for the IM window. But first thing that stopped me was I remembered that sometimes the IM does not send longer messages. So I am thinking: “OK, there has to be some better way.”
Then it clicked: “Oh, wait, this is the sort of thing we have Basecamp account for!” And that led me to realizing one obvious disadvantage of abstract software.